Returns & Refund Policy

At AR Premium Clothing, we strive to provide you with high-quality clothing and fashion products. We understand that there may be instances where you need to return or exchange a product. Please read our Returns & Refund Policy carefully to understand our procedures and guidelines for returning or exchanging products.

1. Returns Eligibility:

• You may request a return or exchange of a product within 3 days from the date of delivery.
• To be eligible for a return or exchange, the product must be unused, in its original packaging, with all tags and labels attached.
• Intimate apparel, swimwear, and items marked as “Final Sale” are not eligible for returns or exchanges for hygiene and quality reasons.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

• Contact our Customer Service team at [insert customer service email or phone number] to request a Return Authorization (RA) number.
• Package the product securely in its original packaging, along with the RA number clearly marked on the outside of the package.
• Include a copy of your original invoice or order confirmation in the package.

3. Return Shipping:

• The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure that your return is received by us.

4. Refunds:

• Refunds will be processed within 7 business days of receiving the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges (if any) are non-refundable unless the return is due to a mistake on our part.

5. Exchanges:

• If you are requesting an exchange for a different size or color of the same product, please specify your preference when requesting the RA number.
• Exchanges will be shipped once the returned product is received and inspected.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately at [insert customer service email or phone number]. We will provide instructions on how to return the item or arrange for a replacement.

7. Cancellation of Orders:

• Orders can be canceled within 3 hours of placing the order, provided that the order has not been shipped. If the order has already been shipped, you may follow our return process upon receiving the product.

8. Contact Us:

If you have any questions or need further assistance regarding our Returns & Refund Policy, please contact our Customer Service team at help@arpremiumclothing.in.

Please note that this policy is subject to change, and any updates will be posted on our website. It is your responsibility to review our Returns & Refund Policy periodically for any changes. Your continued use of our website and services after policy updates constitutes acceptance of those changes.

Last updated: 27/09/2023